Placing An Order for Cakes & Treats: 

• To begin your order, please complete the “Order Form” available on our website. 

• Once we receive the completed form, we will reach out to confirm your order and address any questions you may have. For clarity and accuracy, we prefer to finalize details through a phone call, as text messaging may lead to misunderstandings. 

• All cakes and treats are made fresh to order. Cakes by Red can accept cake orders with a minimum notice of  3 days before the event. For all other specialized treats, more time is required, and they should be ordered at least 2 weeks prior to your event.

• If you would like to place a specialized order with less than a week's notice, and there is a time slot available, the total amount of the order is due at the time of booking an additional fee will apply.

• Please reach out with any questions you may have when placing your order by calling or texting 401-952-3574 or emailing cakesbyredri@gmail.com.

 

Inspiration Photos Provided by Client:

• Cakes by Red will not copy the work of another baker, however, we are dedicated to using the images you provide as inspiration. Our goal is to exceed your expectations and deliver a product that truly reflects your vision.

 

Payment & Order Confirmation: 

• Your order is not confirmed until we receive the nonrefundable deposit of  50% of your total order listed on your invoice. This deposit must be received within 48 hours of the invoice being sent. 

• We will not hold your order date until we receive the deposit. If the retainer is not paid within 48 hours, your order will be canceled, and the date will
  become available to the next customer.

• Orders placed within 2 weeks of event dates require the full payment of your order listed on your invoice within 48 hours of the invoice being sent.

• If you would like to place a specialized order with less than a week's notice, and there is a time slot available, the total amount of the order is due at the time of booking an additional fee will apply.

Final Payment:  

• The remaining balance for your order is required 1 week before your event. If we agree on a different payment schedule, those details will be included in your invoice

•  Please note that if the final payment is not received by the 1-week mark, your order will be canceled, and the deposit will not be refunded. 

 

Cancelling Your Order & Changing the Date of the Order: 

• If you cancel your order or need to change the date of your order, the 50% deposit is non-refundable.

• We will securely hold your deposit, and you can apply it to a future order. 

• All reschedule requests will depend on availability.

 

Requesting a Change to Your Order: 

• All change requests must be made at least 2 weeks prior to your order being picked up or delivered.

• While we will do our best to accommodate all requests, we cannot guarantee that every change can be fulfilled. 

• Additionally, please be aware that change requests may incur additional fees

 

Refunds & Returns 

• Cakes by Red does not provide refunds or exchanges for custom cakes and treats that meet our high-quality standards once they have been picked up or delivered and "Accepted" by you or another designated party.

• Cakes by Red will not issue refunds that exceed the total cost of the order under any circumstances.

• All products are fully the responsibility of the customer once they have left our possession.  

• We regret to inform customers that we do not honor or consider refund requests based on decorating style, color shade, or general design preferences, as these details are discussed, agreed upon, and confirmed once the deposit is received.  

• Cake flavor and texture are subjective. Therefore, any refund requests related to flavor or texture after you have accepted and picked up your cake and treats will be evaluated at the discretion of Cakes by Red.. If you return the product within 24 hours of your event and we determine it does not meet our high-quality standards, we will consider providing a credit that can be applied to future orders. 

• We take great pride in tasting our items to guarantee the highest quality possible. Quality determination is firmly at the discretion of Cakes by Red, ensuring that our standards are consistently met. 

• It’s important to recognize that variations in temperature and humidity can affect the flavor, design, and texture of our products. Additionally, while we strive for consistency, we cannot control changes in texture or variations in color or shape caused by weather conditions. Thank you for your understanding.

 

Picking Up or Delivery of Your Order:

• All orders are to be picked up from Cakes by Red at the agreed-upon day and time. Please note that your event date and time may not be the same as your pickup date and time. 

• Your PICKUP DATE and TIME must be scheduled and confirmed at the time of booking. Any changes to your PICKUP DATE and/or TIME should be made in advance and will be subject to Cakes by Red's availability.

• ​​We offer a 15-minute grace period for all pickup orders because we understand that unexpected situations can happen. However, after this grace period, a late fee of $10 will apply for every additional 15 minutes, and this must be settled before you can collect your order.

• As soon as the cake and treats leave the premises of Cakes by Red, you assume full responsibility for them. By conducting a visual inspection upon pickup, you approve the cake's and treat’s appearance and waive any rights to a refund concerning its style, design, or visual presentation.

• We provide delivery services upon request for an additional fee. This fee is calculated based on the round-trip time and mileage using Google Maps.